Shipping policy

SHIPPING POLICY

ORDER PROCESSING TIME

All of our products are only produced after the payment is successful. It will take 1-3 business days to process your order, regardless of the shipping option selected. We ship Monday through Friday, excluding weekends and holidays. We do NOT ship orders the same day. Please allow up to 5 business days on average for orders to process (if you order on Monday, your order should in most cases ship out on Friday).

It is noted that your order processing time can be affected if initial information provided to us is insufficient or incorrect such as inaccurate or incomplete payment; incorrect address information and insufficient product measurements. We seek your understanding and support if it is the case.

ESTIMATED SHIPPING TIME

Here is an estimate of the shipping times. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.

***At the moment, all Truehandy products are typically shipped from one of our overseas facilities, so please allow up to 1-2 weeks to receive your purchase(s), though we’ve been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs takes, which can vary from country to country.

For items that ship from our overseas supplier, there’s typically a delay in tracking information being updated from the time the package enters USPS facilities in warehouse to the time it’s processed at USPS facilities in the US. This usually takes between 2-7 days on average, although it can take as long as 8-12 days. ***

Sometimes shipping times vary due to circumstances outside of our control, such as:

• IR Disputes/Strikes
• Weather
• Time of Year (e.g. Holiday Season)
• Large or Bulky Items
• Shipping Provider Error

If any of the above scenarios occur with your package we promise to keep you well informed with as much information that is available to us.

CONTACT US

For more information about our shipping policy, or if you have questions, would like to make a complaint, please contact us by e‑mail info@truehandy.com